Features

From customer request to resolution—in one workspace.

Receive requests directly through the Resolugo support form embedded on your website. Every request becomes a ticket, with every reply, note, and attachment kept together in one place.

Turn every request into a ticket

Use a hosted support page or embed the form on your website. Every request becomes an organized ticket for your team.

  • Customizable bilingual support form
  • Hosted portal or embedded form
  • Protected attachments

Email ticket creation is available on Pro.

Handle requests as a team

See what needs attention, assign ownership, add private notes, and reply from one shared queue.

  • Statuses, assignments, and categories
  • Private internal notes and saved replies
  • Customer profiles and complete ticket history

Make follow-up easy for customers

Customers can reply by email or through a secure link, without creating an account. The complete conversation stays attached to the ticket.

  • No customer account required
  • Reply by email or secure ticket page
  • Protected messages and attachments

Also included

Everyday tools for practical support

Customer profiles

Keep useful context close.

Custom categories

Organize requests your way.

Dashboard and activity

Track work at a glance.

Saved replies

Answer common questions faster.

Protected attachments

Share files with controlled access.

French and English

Serve customers in both languages.

Ready to bring support into one workspace?

Create your workspace or try the agent demo to see the flow from ticket to resolution.