Straight answers before you get started.

Resolugo is designed for small businesses and support teams that want a clear way to manage customer requests without the complexity of a large help desk.

Embed the Resolugo support form on your website or use a hosted support page. It can replace a basic contact form when you want every submission to become a tracked ticket.

Customers do not need an account. They can open their private ticket, read replies, and continue the conversation through a secure ticket link.

Customers can reply by email or through their secure ticket link without creating an account. Every reply stays with the original ticket.

Agents can create tickets for customers, assign and categorize requests, send replies, and close completed tickets. They can also add private internal notes and use saved replies.

You can customize bilingual page text, your logo and colours, and which optional fields appear. Pro adds advanced control over field labels, placeholders, order, requirements, layout, and the option to remove Resolugo branding.

The support form, hosted customer pages, shared workspace, and main settings are available in French and English.

Customers can attach files to new requests and follow-up replies, and agents can attach files when answering. Allowed file types, sizes, counts, and total storage follow your workspace settings and selected plan.

On Pro, a message sent to your company’s dedicated Resolugo email address can create a new ticket. This is separate from replying by email to an existing ticket, which is included with Basic and Pro.

Pricing is per company, not per agent. Each plan sets its own limits for users, tickets, active tickets, and attachment storage.

The 7-day trial is available only with Basic monthly. After the trial, the Basic monthly subscription continues unless you cancel it.

Company owners can manage billing and switch plans from company settings. You can cancel at any time, and access continues until the end of the current billing period.

Customer tickets use private secure links, and attachment access is protected. Resolugo uses HTTPS, and each company’s workspace is kept separate.

The read-only agent demo is available without signing in. You can explore a sample ticket queue and workspace while all actions remain disabled.